He was Insanely Great
A lot of people much smarter than me will be blogging about Steve Jobs and his effect on all our lives, but I'll let his own words speak for him. From his 2005 Commencement speech at Stanford. When I was 17, I read a quote that went something like: "If [...]
Credit Due
Southwest Airlines, about which my co-authors Kevin and Jackie wrote so brilliantly, gets all the great customer service stories and American gets far fewer, so when there's a great story, it's a pleasure to share it. Returning from a trip on American last week, I was just pulling out of [...]
More on Black Swans
I'm seeing lots of articles with tips on how to "black-swan" proof your portfolio, to which I say, "Good luck." To quote the leadership gurus at Monty Python, "No one expects the Spanish Inquisition." However, if you’re going to look to anyone for advice on how to avoid black swans, [...]
