Blockbuster: The customer owns your purpose.
(Continuing live-blogging the new book as I write it. Please remember this is a first draft, with lots of rewriting in its future.) The man who turned down Sumner Redstone’s invitation to talk. His name was John Antioco, who had earned a reputation as a turnaround expert for troubled brands. [...]
Blockbuster: Losing the plot
(Ongoing live-blogging my new book in progress.) When the billionaire entertainment mogul, Sumner Redstone, hung up the phone in Bungalow 8 at the Beverly Hills Hotel, he was worried and he was pissed. Pissed, because a CEO he desperately wanted to recruit had turned down an invitation to come to [...]
When Blockbuster Forgot What Business They Were In
(Ongoing live-blogging my new book in progress.) Ask anyone you know why the Blockbuster empire collapsed and they’ll tell you in one word: Netflix. Blockbuster, with its thousands of stores was a dinosaur that was unable to adapt to changing technologies and market dynamics. But the truth is very different. [...]