September 2011

Credit Due

By |2017-10-04T15:46:37-07:00September 22nd, 2011|Uncategorized|

Southwest Airlines, about which my co-authors Kevin and Jackie wrote so brilliantly, gets all the great customer service stories and American gets far fewer, so when there's a great story, it's a pleasure to share [...]

More on Black Swans

By |2017-10-04T15:46:37-07:00September 4th, 2011|Uncategorized|

I'm seeing lots of articles with tips on how to "black-swan" proof your portfolio, to which I say, "Good luck." To quote the leadership gurus at Monty Python, "No one expects the Spanish Inquisition." However, [...]