One day in the 1990’s, a group of psychologists from a Dutch university decided to go to a soccer match. The match attracted quite a crowd and they were forced to park a mile away and walk to the stadium surrounded by hundreds of Europe’s famous soccer hooligans. As the [...]

(Photo from the book) If you don't know about Maria Popova, you should. Her site, Brain Pickings, is filled with great writing on art, literature, design and ideas, a great place to go to make yourself feel instantly more intelligent and brilliant. Here's her review of John Homans' lovely book, [...]

When I talk about companies that are "branded to the bone" I mean companies that are true at every touchpoint, where the things leadership says are as true at the front door of the building as they are at the back door. Where promises to customers are consistent with the [...]